Refund policy

Returns & Refunds

We want you to be happy with your order from YS Trading Cards.

Change-of-mind returns

If you are a UK consumer purchasing online, you may notify us that you wish to cancel your order within 14 days of receiving it. Once you have notified us, you then have 14 days to return the item to us.

Returned items should be sent back in the same condition in which they were received. Where applicable, products should remain sealed, unused and complete with their original packaging.

Customers are responsible for the cost of returning unwanted items unless the product is faulty, damaged or incorrect.

We recommend using a tracked postal service for returns, as we cannot be responsible for items that do not reach us.

Trading cards and sealed products

Sealed trading card products may be inspected as reasonably necessary, but if seals, wrapping or packaging have been opened or damaged beyond what is necessary to inspect the product, this may affect the amount refunded.

Individual trading cards should be returned in the same condition in which they were supplied and packaged securely to prevent damage in transit.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty, incorrect or materially different from its description, please contact us as soon as possible with your order number and photographs where relevant.

Your statutory rights are not affected by this policy.

Refunds

Once a return has been received and checked, approved refunds will be issued to the original payment method. Where required by law, the standard outbound delivery charge will also be refunded.

Refund processing times may vary depending on your bank or payment provider.

How to request a return

Please contact us using the Contact Us page and include your order number and the reason for your return.

YS Trading Cards Limited