Return Policy

Returns & Refunds

If you are a UK consumer purchasing online, you may notify us that you wish to cancel your order within 14 days of receiving it. Once you have notified us, you then have 14 days to return the item.

Returning an item

Items should be returned in the same condition in which they were received. Where applicable, products should remain sealed, unused and complete with their original packaging.

Customers are responsible for the cost of returning unwanted items unless the item is faulty, damaged or incorrect.

We recommend using a tracked service when returning an order.

Individual trading cards

Individual cards should be returned in the same condition in which they were supplied and packaged securely to prevent damage in transit.

Pack-fresh cards may occasionally have minor manufacturing or printing imperfections. Where a specific condition is stated in the product listing, that condition forms part of the product description.

Faulty, damaged or incorrect orders

If an item arrives damaged, faulty, incorrect or materially different from its description, please contact us as soon as possible with your order number and photographs where relevant.

Pre-orders

Pre-orders may be cancelled prior to dispatch in accordance with our Returns & Refunds Policy.

If we are unable to fulfil a pre-order, you will receive a full refund for the affected item.

Refunds

Once a return has been received and checked, approved refunds will be issued to the original payment method.

Nothing in this information affects your statutory consumer rights.

For full details, please see our Returns & Refunds Policy.